FAQ
-
How to register a complaint?
- You can message us or Whatsapp at 032129219366 with product’s image, invoice’s picture and warranty card
-
Where are you located?
- Our shop location is
Nadeem Electronics, Metro Cinema, Mujahidabad Sector 6 Orangi Town, Karachi
- Our shop location is
-
What is your helpline number?
You can call or whatsapp at 03212929366
Facebook Onestopmall.pk
Gmail Onestopmall.pk@gmail.com
What is the return policy?
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on or website.Return request must be raised within 7 days for non- items from the date of delivery.
- Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
-
Can I make changes to an order I already placed?
Yes you can make changes by messaging us on Whatsapp(+923212929366) if the order is not dispatched.
-
What payment options are available at Onestopmall.pk
- We have the following payment methods through which you can make a payment:
- Credit/Debit Card (VISA/MasterCard/UnionPay)
- Easypaisa (+923212929366)
- JazzCash (+923212929366)
- Alfalah Monthly Installments
- COD (Cash on Delivery)
-
What are the shipping charges?
Shipping Fee is calculated according to either the physical weight. It also depends on the area and city.
-
What is your delivery timeline?
We always try our best to deliver your order at the earliest!
Delivery timeline for Karachi is 24 hours. Out of city delivery timeline is _ -
How do I claim my warranty?
- If it has been less than 3 months we will forward your complain to the company.
- If it has been more than 3 months we will provide you the helpline number and you can the claim the warranty.