FAQ

  • How to register a complaint?

    • You can message us or Whatsapp at 032129219366 with product’s image, invoice’s picture and warranty card

  • Where are you located?

    • Our shop location is 
      Nadeem Electronics, Metro Cinema, Mujahidabad Sector 6 Orangi Town, Karachi

  • What is your helpline number?

    You can call or whatsapp at 03212929366
    Facebook Onestopmall.pk
    Gmail Onestopmall.pk@gmail.com

What is the return policy?

  • If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on or website.Return request must be raised within 7 days for non- items from the date of delivery.
  • Valid reasons to return an item
  • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  • Delivered product is incomplete (i.e. has missing items and/or accessories).
  • Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  • Delivered product is does not match product description or picture (i.e product not as advertised)
  • Delivered product does not fit. (i.e. size is unsuitable)



  • Can I make changes to an order I already placed?

    Yes you can make changes by messaging us on Whatsapp(+923212929366) if the order is not dispatched.

  • What payment options are available at Onestopmall.pk

    • We have the following payment methods through which you can make a payment:
    • Credit/Debit Card (VISA/MasterCard/UnionPay)
    • Easypaisa (+923212929366)
    • JazzCash (+923212929366)
    • Alfalah Monthly Installments
    • COD (Cash on Delivery)

  • What are the shipping charges?

    Shipping Fee is calculated according to either the physical weight. It also depends on the area and city.

  • What is your delivery timeline?

    We always try our best to deliver your order at the earliest!
    Delivery timeline for Karachi is 24 hours. Out of city delivery timeline is _

  • How do I claim my warranty?

    • If it has been less than 3 months we will forward your complain to the company.
    • If it has been more than 3 months we will provide you the helpline number and you can the claim the warranty.