I was trying to process my order on BNPL but my session expired. What should I do now?
You can now proceed with the pending payment by logging into your profile and clicking on the Pay Now option https://onestopmall.pk/account/login
Can I opt for an installment plan with my debit card?
You can only choose an installment plan if you have a credit card.
Do you offer installments for HBL Bank?
We are currently offering installment on credit cards of following banks only.
Why has my full amount been reserved by the bank?
The complete payment of your purchase is reserved by your Bank and not deducted. The Bank then releases the amount to the available limit as the installment plan successfully proceeds toward its completion. You can contact your bank for further verification.
Will my processing fee and installment amount be refunded if I cancel my BNPL Order ?
On cancellation of an order by the customer, the processing fee will be non-refundable. Whereas cancellation of the order by the company for reasons like out of stock or unforeseen events, the company will return the total amount along with the processing fee.
Why is my BNPL request canceled?
BNPL orders do not proceed if the total amount to be paid exceeds your card limit. The total amount includes (product price + EMI plan chosen + Processing fee + service charges).