frequently asked questions

You can message us or Whatsapp at 032129219366 with product’s image, invoice’s picture and warranty card

Our shop location is 
Nadeem Electronics, Metro Cinema, Mujahidabad Sector 6 Orangi Town, Karachi

You can call or whatsapp at 03212929366
Facebook Onestopmall.pk
Gmail Onestopmall.pk@gmail.com

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on or website. Return request must be raised within 7 days for non- items from the date of delivery.

                                                                                                                                                                                                                                                                                                                                                                                                                                       

    Valid reasons to return an item

  2. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  3. Delivered product is incomplete (i.e. has missing items and/or accessories).
  4. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  5. Delivered product is does not match product description or picture (i.e product not as advertised)
  6. Delivered product does not fit. (i.e. size is unsuitable)

Yes you can make changes by messaging us on Whatsapp(+923212929366) if the order is not dispatched.

  1. We have the following payment methods through which you can make a payment:
  2. Credit/Debit Card (VISA/MasterCard/UnionPay)
  3. Easypaisa (+923212929366)
  4. JazzCash (+923212929366)
  5. Alfalah Monthly Installments
  6. COD (Cash on Delivery)



Shipping Fee is calculated according to either the physical weight. It also depends on the area and city.

We always try our best to deliver your order at the earliest!
Delivery timeline for Karachi is 24 hours. Out of city delivery timeline is _

  1. If it has been less than 3 months we will forward your complain to the company.
  2. If it has been more than 3 months we will provide you the helpline number and you can the claim the warranty.